CASE STUDY:
Honoring/Hiring/Helping Our Heroes of Pinal County (HOHP)
Empowering Veterans and Military Families with PlanStreet Care Management
Organization Overview
Honoring/Hiring/Helping Our Heroes of Pinal County (HOHP) is a nonprofit organization dedicated to providing a “hand up” to veterans and military families in Arizona. HOHP provides direct services at Eagles Landing Veteran Center and the Eagle One Mobile Veteran Outreach Center. They also connect veterans to community providers that provide additional local, state, and federal support resources.
The Challenges
As HOHP expanded its reach, the organization faced a multitude of operational challenges:
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Inaccurate record keeping
- Manual tracking of intake forms and documentation led to inaccurate case histories and care plans.
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Cross-program incoordination across two service delivery location
- Without a centralized platform, staff had trouble tracking clients and the services they were receiving.
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Staff inefficiencies
- Staff could not easily contact clients, communicate with colleagues, or analyze data to review outcomes for reporting purposes.
The Solution
HOHP selected PlanStreet as their community-based care platform to automate operations, improve service coordination, and strengthen impact across its veteran support programs. HOHP required a secure, cloud-based platform that could support comprehensive veteran services while remaining intuitive for staff and volunteers.
Implementation by Program
PlanStreet implemented an integrated solution supporting the organization's core programs, including:
Veteran Case Management
- Centralized client records
- Intake and assessments
- Case notes
- Service planning
- Goals and outcomes
- Document management
- Follow-up tracking
Emergency Services
- Emergency financial assistance
- Crisis intervention
- Resource referrals
- Immediate support services
Counseling Services
- Record counseling referrals
- Track appointments
- Document progress notes
- Monitor ongoing behavioral health support
- Coordinate services with partner organizations
Employment & Training Services
- Employment readiness
- Job referrals
- Resume assistance
- Training participation
- Employment outcomes
- Career coaching activities
Food & Gift Card Distribution
- Food pantry distributions
- Gift cards
- Emergency supplies
- Inventory allocations
- Distribution history
- Recipient acknowledgements
Transition Planning
- Goals
- Action items
- Assigned case workers
- Milestones
- Progress tracking
- Follow-up reminders
Organizational Impact
PlanStreet’s centralized community-based care platform provided HOHP with the automation and management tools needed to streamline their workflow across their multitude of services and referrals across Pinal County.
Accurate Veteran Records
Staff now have immediate access to each veteran's complete service history, enabling more coordinated, personalized, and timely support.
Improved Cross-Program Coordination
Case managers can coordinate emergency assistance, counseling, employment services, and community referrals from a single platform across both service locations.
Greater Accountability
Food distributions, gift cards, emergency assistance, and other services are fully documented, improving transparency, accountability, and grant reporting.
Better Client Outcomes
Structured case management and transition planning help veterans stay engaged throughout their journey while ensuring critical follow-up activities are completed.
Increased Operational Efficiency
Automated workflows and centralized documentation reduce administrative effort, allowing staff to devote more time to serving veterans and military families.