Meet Miles.
Smarter workflows. Better documentation. More time for care.
Built specifically for community health workers, care coordinators, case workers, clinicians, and billing teams. Designed to save time, reduce administrative burden, and improve service delivery and health outcomes.
Person-Centered & Purpose-Built AI for Community Care, Behavioral Health, & Human Services
Care teams juggle complex cases, care plans, payer requirements, service authorizations, and billing workflows every day. Miles works directly in PlanStreet to empower teams to deliver high-quality care faster.
Five AI tools. One Miles.
From intake conversations to outcome tracking, Miles works alongside your team.
Speech-to-Text Documentation
Miles allows CHWs and case workers to dictate notes directly into PlanStreet. Instead of typing lengthy case notes, intake forms, or progress notes, staff can speak naturally while Miles converts speech into structured text.
This helps frontline staff save time, improve documentation consistency, and stay focused on the person being served.
Complete Case Summaries Across the Person’s Care Journey
Miles can summarize an entire case or person file without requiring staff to open every note, document, service plan, goal, outcome, or activity record.
Miles reviews information across the full lifecycle of the case and presents a clear, ready-to-review summary so staff can quickly understand history, current status, needs, services provided, outcomes, and next steps.
Intelligent Document Reading and Data Extraction
Miles Documents AI can extract text and key information from PDFs, scanned forms, images, and uploaded documents.
Miles can support workflows such as:
- Creating cases from PDFs and images
- Extracting information from intake documents
- Reading service authorization PDFs
- Supporting claim validation using authorization details
- Including document-based information in case summaries
This reduces manual data entry and helps ensure important information is not missed.
Medicaid, Medicare, and MCO Claim Scrubbing
Miles validates claims generated from clinical notes, case management services, CHW services, and other supportive service documentation.
Miles helps billing teams by checking claims against payer requirements, identifying missing or incorrect information, and guiding users on how to correct the claim before submission.
Miles Claims Validator AI helps reduce denials, improve clean claim rates, and accelerate reimbursement.
EDI 835 Claim Remittance Exception Explainer
Miles Payments AI reviews ERA and EDI 835 remittance data returned by Medicaid, Medicare, and MCO payers.
When a claim or service line is denied, rejected, reduced, adjusted, or partially paid, Miles explains the reason in plain language. It translates payer adjustment codes, identifies likely root causes, and classifies whether the issue is at the claim level or service-line level.
Miles then recommends corrective actions such as:
- Correcting claim data
- Rebilling the claim
- Reviewing authorization
- Appealing the decision
- Reviewing payer requirements
- Writing off the adjustment when appropriate
This helps billing staff resolve payment exceptions faster and with greater confidence.
From Intake to
Reimbursement.
Miles supports every stage of the care journey.
Intake
Capture information efficiently from intake forms and conversations.
Documentation
Create structured case and progress notes with speech-to-text capabilities.
Case Review
Summarize histories, care plans, goals, outcomes, and next steps.
Billing
Validate claims before submission to reduce errors and denials.
Payments
Explain remittance exceptions and guides corrective action.
Put people first. Let Miles handle the rest.
Miles meets your team where it is, so you can focus on addressing clinical care outcomes and health-related social needs in the communities you serve.
Bring person-centered AI into your daily workflows.
Miles supports care teams, community-based organizations, and behavioral health providers, so you can spend more time serving your community.